COMPLAINTS

We totally understand that sometimes things go wrong and here at Schoolus your feedback is highly valued. Letting us know when our services have not been delivered as per our promises, gives us the ability to keep improving and to ensure that our customer service remains top-notch in the industry

Our promise is to:

• treat your complaint fairly and promptly
• try to resolve complaints straight away, when you first contact us
• keep you informed of our progress

How to make a complaint

The first step is for us to understand your complaint. How you can contact us:

Whatsapp – +44 (0) 7436209639

Email – team@schoolus.co.uk

We would ensure that your complaints are taken into consideration and resolved in a timely manner. Sometimes certain issues might also take a while to be resolved but we will ensure we keep you updated as it is reviewed.